Enrollment & Eligibility Manager

Job Summary

Overseeing daily enrollment and eligibility operations, the full-time remote Enrollment & Eligibility Manager will supervise team members, ensure compliance with quality standards, and manage escalations while working flexible hours within a standard schedule of 8am - 5pm local time.

Key responsibilities:

• Supervise Eligibility Supervisors and Representatives to ensure timely processing and adherence to quality standards
• Analyze eligibility discrepancies and submit necessary changes to senior leadership while monitoring reconciliation reports
• Conduct monthly reporting on team performance and collaborate with other departments to enhance operational efficiency

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 3+ years of billing and/or eligibility experience
• 3+ years of management or supervisory experience, including direct report management
• Proficiency in Microsoft Excel and PowerPoint
• Ability to work full-time with flexibility in scheduling during normal business hours