Enrollment Processing Supervisor

Job Summary

Managing daily enrollment processing activities, the full-time remote Enrollment Processing Supervisor will ensure compliance with Federal Student Aid requirements, provide operational guidance, and support team members in resolving borrower complaints and improving processes.

Key Responsibilities

• Oversee day-to-day enrollment processing to ensure accuracy and compliance with federal regulations
• Perform quality assurance reviews and support operational improvements and training for team members
• Research and resolve escalated borrower complaints while analyzing trends for process enhancements

Required Qualifications

• High School Diploma or GED required
• Minimum 2 years of experience in a supervisory role within an operations environment
• At least 3 years of experience in student loan servicing or enrollment processing
• Experience supporting regulatory audits and compliance reviews
• Must be able to obtain and maintain a Department of Education 6C Security Clearance