Enrollment Services Associate

Job Summary

To ensure prospective and enrolled students receive timely and accurate information, the full-time remote Enrollment Services Associate will conduct interviews, manage outreach efforts, and provide exceptional customer service throughout the enrollment process.

Key responsibilities

• Conduct high-volume outbound calls and interviews with prospective students, providing comprehensive information on educational programs and services
• Manage workflows to ensure active follow-up with prospective and enrolled students, guiding them through the enrollment process
• Update the Student Information System with detailed notes after each student interaction to maintain accurate records

Required qualifications

• Associate degree required; Bachelor's degree preferred
• Minimum of 3 years of high-volume, fast-paced customer service experience
• Prior experience in Enrollment Services/Admissions or non-durable sales is a plus
• Proficiency in Microsoft Office Suite, including intermediate Excel skills
• Strong organizational, problem-solving, and time management skills