Enrollment Specialist

Job Summary

A company is looking for a Customer Service Specialist I - Enrollment/Call Queue Support.

Key Responsibilities

• Respond to inbound calls, emails, and messages from applicants and providers regarding enrollment and compliance
• Review and screen provider applications for completeness and accuracy
• Document all interactions and coordinate with internal teams for non-HCBS inquiries

Required Qualifications

• Minimum 2 years of customer service experience
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities and high-volume workloads
• Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint)
• Experience working with healthcare or social service providers