Enrollment Specialist Manager

Job Summary

A company is looking for a Benefits Enrollment Manager to lead a team of Enrollment Specialists and ensure high levels of customer satisfaction.

Key Responsibilities

• Lead and inspire a team of remote Enrollment Specialists to enhance customer experiences
• Continuously train and guide Enrollment Specialists on system or process changes
• Analyze feedback and performance metrics to identify areas for improvement and provide coaching

Required Qualifications and Education

• 0-1 years of experience managing remote teams, preferably in a customer service environment
• Preferred experience in the health insurance industry, specifically in employee benefits
• Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus
• Strong technology skills, including proficiency in CRM software
• Availability to work on a full-time basis