Enrollment Team Lead

Job Summary

A company is looking for an Enrollment Team Lead to guide and support a team of enrollment specialists.

Key Responsibilities

• Monitor team and individual KPIs related to call quality, enrollment targets, and conversion rates
• Conduct regular call monitoring to ensure compliance and provide constructive feedback
• Hold bi-weekly one-on-one meetings with team members to review performance and discuss development opportunities

Required Qualifications

• Team management experience, including coaching and communication skills
• Minimum of 2 years' experience as a Team Lead in a contact/call center environment
• Experience within customer services
• Familiarity with Salesforce or similar CRM platforms and telephony platforms
• Ability to handle demanding customers and escalations effectively