Enterprise Account Director

Job Summary

Owning the post-sale relationship for high-value enterprise customers, the full-time remote Enterprise Account Director will manage onboarding, adoption, and expansion efforts while driving measurable outcomes and building executive relationships across complex accounts.

Key responsibilities

• Own the overall post-sale relationship and ensure successful onboarding and implementation for assigned Enterprise accounts
• Lead outcome-driven pilots with clear goals and milestones, partnering with sales and product teams to drive customer engagement
• Define and track success criteria, proactively managing risk and stakeholder dynamics to ensure timely renewals and identify expansion opportunities

Required qualifications

• 5+ years in B2B SaaS Customer Success, Implementation, or Strategic Account Management
• Experience managing relationships with complex, multi-stakeholder enterprise customers
• Proven track record in managing renewals and identifying expansion opportunities
• Experience in frontline-heavy organizations such as multi-unit restaurant, hospitality, or retail
• High proficiency in using AI tools and familiarity with CRM platforms like Attio or Intercom