Enterprise Account Management Manager
Job Summary
Leading the Enterprise Account Management team, the full-time remote Manager, Enterprise Account Management will oversee team performance, ensure proactive account management for complex enterprise customers, and drive retention and growth through strategic coaching and collaboration with cross-functional leaders.
Key Responsibilities
- Lead, coach, and develop Enterprise Account Managers through performance feedback and skill development
- Monitor account health and ensure early intervention for risk indicators while managing escalations and renewals
- Build strong partnerships with sales and enterprise leaders to maintain coordinated account strategies and improve customer outcomes
Required Qualifications
- Bachelor's degree or equivalent experience
- 5+ years in account management, customer success, or similar customer-facing roles
- 2+ years of people leadership experience, including coaching and team development
- Experience managing strategic customer relationships with multiple business units and executive stakeholders
- Demonstrated success in driving retention, renewals, and account health
Complete Job Description
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