Enterprise Account Manager

Job Summary

A company is looking for an Enterprise Account Manager to manage and grow valuable customer accounts.

Key Responsibilities

• Manage and grow relationships with Enterprise customers to drive net retained revenue through renewals and upsells
• Achieve a minimum of 90% retention rate for both logo and revenue retention within 12 to 18 months
• Conduct regular meetings and Quarterly Business Reviews to maintain strong customer relationships and understand their business needs

Required Qualifications

• Experience with software-as-a-service (SaaS) business models and customer lifecycle
• Proven ability to build strong client relationships and deliver customer value in a client-facing role
• Strong understanding of customer success and the ability to work cross-functionally with sales and support teams
• A business owner mentality with a commitment to continuous learning and adaptability in a fast-paced environment
• Demonstrated ability to leverage data and analytics to anticipate customer churn