Enterprise Account Manager

Job Summary

Managing a portfolio of enterprise customers in the hospitality and food and beverage sectors, the full-time remote Enterprise Account Manager will be responsible for retention, renewals, and growth while building strong relationships with stakeholders at all levels.

Key responsibilities

• Own a portfolio of enterprise customers, acting as the main point of contact for retention and growth
• Lead regular business reviews to demonstrate value and return on investment to clients
• Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly

Required qualifications

• 5+ years of experience in enterprise account management, customer success, or relationship-based sales
• Proven track record of managing a large enterprise book of business ($5M+ ARR)
• Experience with complex, multi-stakeholder accounts within Fortune 1000 or large enterprises
• Strong commercial acumen with the ability to identify expansion opportunities
• Bachelor's degree or equivalent professional experience; MBA is a plus