Enterprise Account Manager

Job Summary

Managing and growing relationships with existing customers, the full-time Enterprise Account Manager will serve as a trusted advisor, driving expansion opportunities and ensuring client success with Sitecore's solutions.

Key responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value

Required qualifications

• A minimum of 5 years' experience in software sales (full-cycle) or SaaS environment
• Account management experience in an enterprise environment
• Strong business acumen and understanding of digital marketing concepts and content management systems
• Results-oriented mindset focused on driving customer satisfaction, retention, and revenue growth
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively