Enterprise Account Manager

Job Summary

Managing a large portfolio of existing customers, the full-time remote Enterprise Account Manager will cultivate and expand relationships with complex organizations, focusing on retaining and growing recurring revenue while identifying upsell and cross-sell opportunities.

Key responsibilities

• Own and manage customer accounts, ensuring retention and revenue growth as clients scale
• Build trusted relationships with clients to understand their business objectives and proactively identify expansion opportunities
• Drive account planning and execution strategies, aligning solutions to customer goals while monitoring account health and usage

Required qualifications

• 5+ years in a B2B SaaS sales or account management role, with experience in renewals and expansion revenue
• Proven success in complex, consultative enterprise sales within organizations with multiple stakeholders
• Strong collaboration skills with cross-functional teams to address customer needs and drive outcomes
• Experience managing commercial paperwork, pricing, and contract processes at high volume
• Background in startup or high-growth environments, demonstrating resourcefulness and adaptability