Enterprise Account Manager
Job Summary
As a strategic consultant for enterprise-level customers, the full-time remote Enterprise Account Manager will manage customer accounts, drive retention, and optimize product adoption while ensuring customer satisfaction and loyalty.
Key responsibilities:
- Onboard new clients and evaluate their needs
- Cultivate healthy customer relationships and manage contract renewals
- Identify upsell opportunities and promote customer loyalty
Required qualifications:
- 2+ years in an Enterprise Account Management or Customer Success role, preferably in B2B SaaS
- Experience in shipping logistics is a plus
- Demonstrated success in optimizing products based on client needs
- Proven track record of delivering results and contributing to revenue retention
- Bachelor's Degree in a related field preferred
Complete Job Description
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