Enterprise Account Success Manager

Job Summary

A company is looking for an Account Success Manager, Enterprise.

Key Responsibilities

• Establish strong relationships with customers to enhance deployment, adoption, retention, and expansion
• Develop an understanding of customers' partner ecosystems and business priorities to drive revenue through partnerships
• Anticipate renewal conversations and detect retention risks, drafting action plans to mitigate them

Required Qualifications

• 6+ years in Customer Success or Account Management in a high-growth B2B SaaS company
• Experience working with enterprise accounts (10k+ employees)
• Understanding of partnerships and ecosystem sales motions
• Proven track record of revenue retention across enterprise accounts
• Strategic mindset for managing large, complex accounts