Enterprise Application Support Specialist

Job Summary

To ensure the proper functioning of live, operational, customer-facing environments, the full-time Enterprise Application Support Specialist III will manage day-to-day operational activities, mentor team members, and coordinate software updates in a remote setting.

Key responsibilities

• Active monitoring and review of production applications for performance and accuracy
• Cooperative troubleshooting with technical teams and managing on-call support in a 24/7 production environment
• Preparation and coordination of ITMS environment plans for software releases and updates

Required qualifications

• 3+ years of experience in enterprise application support or technical operations
• Advanced knowledge of Microsoft Server platforms and MS SQL Server 2008+ administration
• Experience with XML, HTTPS, MS .NET, and client-server architecture
• 3+ years of experience with Linux CLI and network/system administration
• Proven ability to document and maintain Standard Operating Procedures (SOPs)