Enterprise Applications Manager

Job Summary

A company is looking for a Manager, Enterprise Applications (Remote).

Key Responsibilities

• Lead the strategic vision, roadmap, and execution of Atlassian and ServiceNow platforms for Enterprise Service Management (ESM)
• Manage a team responsible for platform administration, development, and configuration while promoting service automation and self-service
• Act as a liaison between business stakeholders and technical teams, translating service needs into actionable tasks

Required Qualifications

• Bachelor's degree in Information Technology or equivalent experience; 7+ years managing ServiceDesk technologies
• Deep understanding of ITSM and ESM concepts, including incident, problem, and change management
• Proven ability to scale service management capabilities across multiple departments
• Experience leading Agile teams and managing multiple priorities and projects
• Strong stakeholder management skills and proficiency in platform governance and reporting analytics