Enterprise Care Specialist

Job Summary

To support long-term partnerships with Enterprise clients, the full-time salaried Enterprise Care Specialist will guide new and existing accounts through education, setup, and onboarding of training offerings while managing client relationships remotely.

Key responsibilities

• Act as the primary contact for Enterprise clients, establishing strong partnerships with stakeholders
• Drive early success for new clients through proactive account setup and onboarding efforts
• Develop client success plans, identifying business goals and driving the achievement of key milestones

Required qualifications

• Bachelor's degree or equivalent
• 2-5 years in a customer-facing support role, ideally with enterprise corporate or government clients
• Advanced proficiency in Google Sheets for managing documentation and operational workflows
• Strong administrative skills with experience in tracking, analyzing, and managing metrics and KPIs
• Ability to work in a fast-paced environment while managing multiple clients