Enterprise Care Specialist

Job Summary

To support a growing portfolio of Enterprise clients, the full-time salaried Enterprise Care Specialist will guide new and existing accounts through education, setup, and successful onboarding of training offerings, while serving as a liaison with sales and customer support teams in a remote environment.

Key responsibilities

• Act as the primary contact for Enterprise clients, establishing strong partnerships with stakeholders
• Drive early success for new clients through proactive onboarding and account setup efforts
• Develop client success plans to identify business goals and ensure achievement of key milestones

Required qualifications

• Bachelor's degree or equivalent
• 2-5 years in a customer-facing support role, preferably with enterprise clients
• Advanced proficiency in Google Sheets for managing documentation and operational workflows
• Strong organizational and project management skills
• Ability to learn new technology quickly and efficiently