Enterprise Care Specialist
Job Summary
To support a growing portfolio of Enterprise clients, the full-time salaried Enterprise Care Specialist will guide new and existing accounts through education, onboarding, and utilization of training offerings while working remotely.
Key responsibilities
- Act as the primary contact for Enterprise clients, establishing strong partnerships and ensuring adherence to client expectations
- Drive early success for new clients through proactive onboarding efforts and regular account reviews
- Collaborate with cross-functional teams to address client inquiries and improve customer experience
Required qualifications
- Bachelor's degree or equivalent experience
- 2-5 years in a customer-facing support role, preferably with enterprise clients
- Advanced proficiency in Google Sheets for managing documentation and metrics
- Strong organizational and project management skills
- Ability to learn new technology quickly in a fast-paced environment
Complete Job Description
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