Enterprise Client Success Manager

Job Summary

A company is looking for an Enterprise Client Success Manager.

Key Responsibilities

• Support new and existing enterprise life insurance clients for a best-in-class experience
• Oversee the entire client journey, including implementation, engagement, upsells, and renewals
• Manage client challenges and escalations while leveraging data to optimize impact and achieve client KPIs

Required Qualifications

• 6+ years of experience with strategic/enterprise clients in account management, client success, or consulting, preferably in a SaaS environment
• Experience overseeing the entire client lifecycle post-sale
• Bachelor's degree
• Familiarity with working closely with Sales, Product, and Marketing teams
• Experience in high-growth, early-stage startups is preferred