Enterprise Client Success Manager
Job Summary
Owning the success of strategic enterprise customers, the remote Enterprise Client Success Manager will build executive partnerships, drive measurable business outcomes, and lead onboarding and value realization strategies while leveraging AI to enhance customer engagement.
Key responsibilities
- Manage the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures
- Develop and execute strategic Success Plans aligned with customer objectives and business goals
- Lead executive Quarterly Business Reviews (QBRs) to connect product adoption with measurable business impact and ROI
Required qualifications
- 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment
- Proven ability to manage complex enterprise customers and influence C-level decision makers
- Experience with Customer Success platforms and CRM systems like Gainsight or Salesforce
- Fluency in AI technologies for customer health analysis and strategic planning
- Strong analytical skills with the ability to translate data into executive-level recommendations
Complete Job Description
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