Enterprise Client Success Manager
Job Summary
Managing a portfolio of key strategic and large enterprise accounts, the full-time remote Enterprise Client Success Manager will ensure the successful delivery and adoption of a mental health benefits platform, acting as a trusted advisor to senior stakeholders while driving client satisfaction and engagement strategies.
Key responsibilities
- Serve as the primary point of contact for assigned clients, overseeing the end-to-end delivery of the mental health benefits platform
- Develop and execute customized mental health program strategies aligned with each client's workforce needs
- Analyze engagement and utilization data to demonstrate value, inform strategy, and identify opportunities for client expansion
Required qualifications
- Bachelor's degree in Business, Management, or a related field; a Master's degree is a plus
- At least 3 years of experience in client success, account management, or management consulting, preferably in healthcare or HR
- Proven track record of managing large, complex projects and building long-term client relationships
- Strong strategic thinking skills with the ability to develop and execute on a strategic vision for clients
- Familiarity with mental health benefits and related industries is a plus
Complete Job Description
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