Enterprise Contact Center Architect

Job Summary

A company is looking for an Enterprise Contact Center Architect to join their dynamic team.

Key Responsibilities

• Design and evolve comprehensive contact center and customer experience ecosystems
• Lead transformations across voice, digital, and omnichannel channels using advanced technologies
• Define enterprise CX architecture strategy and develop scalable solutions

Required Qualifications

• 20+ years of IT experience focused on contact center platforms and CX transformation
• Deep expertise in Google CCAI/CES, Conversational AI, and GenAI technologies
• Strong experience with Google Cloud Platform (GCP) and related AI/ML tools
• Proven leadership in client advisory roles and enterprise CX strategy development
• Excellent collaboration skills to work effectively across diverse teams