Enterprise Contact Center Architect

Job Summary

A company is looking for an Enterprise Contact Center Architect (CCAI / CES - GCP).

Key Responsibilities

• Design, govern, and evolve large-scale contact center and customer experience ecosystems
• Lead end-to-end CX, Conversational AI, and GenAI transformations across various channels
• Define enterprise CX architecture strategy and develop comprehensive roadmaps for growth

Required Qualifications

• 20+ years of IT experience focused on contact center platforms and enterprise CX transformation
• Deep expertise in Google CCAI/CES, Conversational AI, and GenAI technologies
• Strong experience with Google Cloud Platform (GCP)
• Proven leadership in client advisory roles and enterprise CX strategy development