Enterprise Customer Activation Manager

Job Summary

Transforming enterprise financial processes, the full-time remote Enterprise Customer Activation Manager will lead clients through implementation and workflow adoption, ensuring measurable business outcomes and stakeholder engagement.

Key responsibilities

• Guide enterprise customers through the transformation journey from implementation to workflow adoption, focusing on time-to-value and business outcomes
• Develop and execute change management strategies, including stakeholder mapping and driving adoption within client organizations
• Communicate Ramp's impact in financial terms, connecting implementation milestones to P&L outcomes and managing executive-level relationships

Required qualifications

• 7+ years of experience in enterprise customer success or implementations, with a proven track record of navigating complex organizations
• Demonstrated experience in enterprise change management, with measurable results in workflow adoption
• Fluency in using AI tools for customer engagement and workflow optimization as a standard practice
• Ability to communicate financial impacts effectively to C-suite executives
• Technical acumen to engage in conversations about integrations, APIs, and workflow architecture