Enterprise Customer Experience Manager

Job Summary

A company is looking for an Enterprise Customer Experience Manager to drive strategic growth and satisfaction for high-value customers.

Key Responsibilities

• Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives
• Own the quarterly business review process, delivering value scorecards and strategic recommendations
• Identify upsell and cross-sell opportunities within existing accounts and track key success metrics

Required Qualifications

• 3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS
• Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships
• Strong understanding of healthcare operations and value-based care models
• Ability to manage both strategic and operational conversations effectively
• Data-driven mindset with experience using customer health scorecards and CRM platforms