Enterprise Customer Experience Manager
Job Summary
Managing a portfolio of enterprise customers, the full-time Enterprise Customer Experience Manager will drive customer success, adoption, and retention while building strategic relationships in a remote environment.
Key responsibilities
- Serve as the primary point of contact for enterprise customers, building relationships with key stakeholders and understanding their business models
- Drive adoption of Prospyr's features and optimize customer workflows to achieve measurable outcomes
- Proactively identify customer health risks and develop retention plans while collaborating with leadership on expansion opportunities
Required qualifications
- 4+ years of experience in Customer Success, Account Management, or Enterprise SaaS
- Experience managing complex or multi-location customers
- Strong executive communication and relationship-management skills
- Ability to understand operational workflows and translate business problems into solutions
- Experience in healthcare, medical aesthetics, wellness, EMR, or vertical SaaS is a plus
Complete Job Description
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