Enterprise Customer Experience Specialist

Job Summary

Supporting high-profile Premier customers, the full-time remote Enterprise Customer Experience Specialist will manage support-related inquiries, escalate issues, and drive comprehensive solutions while acting as the voice of the customer within the organization.

Key responsibilities

• Monitor and ensure timely responses to all support tickets, chats, and calls from assigned enterprise clients
• Act as project manager for high-priority customer needs, coordinating resources across Customer Success, Development, and Product teams
• Meet monthly with customers to review open support cases and align on their top priorities

Required qualifications

• One year of experience as an R365 Support agent preferred
• Three years of experience in restaurant operations preferred
• Three years of distinguished customer support experience preferred
• Expertise in POS integrations, Operations, Accounting, or Workforce preferred
• BA preferred