Enterprise Customer Success Leader

Job Summary

Leading a team of Customer Success Managers, the full-time remote Enterprise Customer Success Leader will own retention, expansion, and satisfaction for high-value enterprise accounts while collaborating with Sales, Product, and Support to ensure customers realize measurable value from the platform.

Key responsibilities

• Own the North America Enterprise CSM team, including strategy, retention, and executive customer relationships
• Manage high-touch customer success engagement, including joint success planning and escalation management
• Act as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level

Required qualifications

• 7+ years in Customer Success, Account Management, or related customer-facing role, with 2+ years managing a team
• Proven track record of owning retention and expansion targets for enterprise accounts (typically $100K+ ACV)
• Experience building or scaling customer success processes and playbooks in a growing organization
• Strong executive presence and experience navigating complex enterprise relationships
• Bachelor's degree or equivalent experience