Enterprise Customer Success Leader

Job Summary

Leading a team of Customer Success Managers, the full-time remote Enterprise Customer Success Leader will own retention, expansion, and satisfaction for high-value enterprise accounts while collaborating with Sales, Product, and Support to ensure customers derive measurable value from the platform.

Key responsibilities

• Oversee the North America Enterprise CSM team, focusing on strategy, retention, and executive customer relationships
• Manage high-touch customer success engagements, including joint success planning and renewal playbooks
• Act as an executive sponsor for strategic accounts, building relationships with VP/C-level customer stakeholders

Required qualifications

• 7+ years in Customer Success or Account Management, with at least 2 years in a management role
• Proven experience owning retention and expansion targets for enterprise accounts (typically $100K+ ACV)
• Experience in building or scaling customer success processes in a growing organization
• Strong executive presence with a track record of managing complex enterprise relationships
• Bachelor's degree or equivalent experience