Enterprise Customer Success Management Director

Job Summary

A company is looking for a Director of Enterprise Customer Success Management.

Key Responsibilities:

• Lead multiple teams of CSMs responsible for adoption, value creation, and renewals
• Own financial KPIs including GRR and NRR
• Develop and implement customer success strategies, processes, and initiatives to drive customer adoption and overall success

Qualifications:

• 10+ years of experience in SaaS with 5+ years managing B2B Enterprise CSM teams
• Experience managing teams working with Fortune 100 customers, preferably selling into CIO or CMO personas
• Demonstrated ability to work with C-suite stakeholders in large enterprise organizations
• Proven ability to drive efficiency with process improvement and systems
• Highly strategic with deep experience in consultative, large enterprise customer environments