Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to manage relationships with enterprise customers across the Americas.

Key Responsibilities

• Manage the full lifecycle for enterprise customers participating in the AI Enterprise Academy
• Build long-term relationships and own renewal processes to maximize customer retention
• Identify and drive upsell opportunities while tracking engagement and performance metrics

Required Qualifications

• Based in the US with experience supporting enterprise clients in a remote-first environment
• Proven track record in senior Customer Success, Account Management, or similar roles
• Experience managing enterprise customers and driving renewals and upsells
• Strategic mindset with the ability to translate program outcomes into business value
• Passion for AI and enthusiasm for helping organizations unlock its potential