Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to guide complex organizations in building strong security cultures.

Key Responsibilities

• Own a portfolio of global enterprise customers, ensuring their success and growth
• Lead the post-onboarding lifecycle, including adoption, value realization, and customer expansion
• Act as a trusted advisor to security leaders, facilitating the development of human risk programs

Required Qualifications

• 5+ years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B environments
• Proven success with complex enterprise customers and multi-stakeholder organizations
• Strong executive presence and ability to influence senior stakeholders
• Demonstrated success in driving renewals and long-term customer growth
• Fluent written and spoken English; additional languages are a plus