Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, May 03, 2024
This job expires in: 10 days
Job Summary
A company is looking for a Manager of Enterprise, Customer Success.
Key Responsibilities:
- Design and develop a strategy to retain and grow the top-end of the merchant base
- Architect optimization plans alongside a team of experienced Sr Customer Success Managers
- Track, measure, and improve meaningful KPIs tied directly to OKRs based on team performance
Required Qualifications:
- 3-5 years of proven success in people management
- Experience working with Enterprise brands and portfolios exceeding $20M in ARR
- 5+ years of SaaS experience, ideally in Account Management or Customer Success
- Experience with spearheading large scale initiatives that impact multiple teams
- Bachelor's degree or equivalent experience desired
