Enterprise Customer Success Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 07, 2024

Job Category: Account Management

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

Manage book of business of Enterprise Customers through their customer journey
Develop healthy customer relationship, building trust and becoming trusted advisor
Identify expansion and encourage upsells and cross-sells

Required Qualifications:

2-5 years of relevant experience in customer success role, ideally for a SaaS organization
Experience in consumer insights / market research is an asset
Project Management ability
Experience with CRM and CS platforms is an asset (HubSpot, Salesforce, Churnzero, Gainsight, Totango etc.)
Excellent skills in Excel, PowerPoint and Microsoft Office Suite are required

COMPLETE JOB DESCRIPTION

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Job is Expired

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