Enterprise Customer Success Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 07, 2024
This job expires in: 20 days

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:
  • Manage book of business of Enterprise Customers through their customer journey
  • Develop healthy customer relationship, building trust and becoming trusted advisor
  • Identify expansion and encourage upsells and cross-sells

Required Qualifications:
  • 2-5 years of relevant experience in customer success role, ideally for a SaaS organization
  • Experience in consumer insights / market research is an asset
  • Project Management ability
  • Experience with CRM and CS platforms is an asset (HubSpot, Salesforce, Churnzero, Gainsight, Totango etc.)
  • Excellent skills in Excel, PowerPoint and Microsoft Office Suite are required

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