Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Act as a trusted advisor and consultant to customers, leading planning and kickoff calls
• Collaborate with technical counterparts to develop and execute deployment project plans
• Drive product adoption and analyze customer environments to maximize value

Required Qualifications

• 8+ years in an Account Management or Customer Success role focused on cybersecurity technical teams
• Consulting background is highly preferred
• Strong grounding in project management, particularly in onboarding and implementation
• Proven ability to manage complex projects and challenging customer situations
• Tech-savvy with knowledge of cloud and Privileged Access Management (PAM)