Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Manage customer expectations and maintain detailed documentation of account activities
• Identify risks of churn, facilitate communication for issue resolution, and advocate for customer needs
• Develop success plans with measurable outcomes and seek opportunities for account expansion

Required Qualifications

• 3-5 years of experience in customer success management or sales account management in B2B SaaS
• Proven track record of managing enterprise-level accounts and achieving renewal and growth targets
• Experience with customer analytics platforms, preferably Gainsight
• Strong organizational skills with the ability to multitask and prioritize effectively
• Data-driven approach with a commitment to reporting on customer metrics and feedback