Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Develop and maintain trusted advisor relationships with key customer stakeholders and executive sponsors
• Align partnership activities with customer business objectives and demonstrate measurable value outcomes
• Collaborate cross-functionally to ensure customer success throughout the lifecycle and drive renewals

Required Qualifications

• 5-7 years of experience in Customer Success or a similar customer-facing role in a SaaS or subscription-based business
• Outstanding organizational and project management skills, capable of managing multiple tasks and a varied book of business
• Exceptional relationship management skills with a proven ability to build and grow relationships at an executive level
• Proficiency with common go-to-market frameworks such as Command of the Message Framework and MEDDIC
• Experience analyzing digital customer experience metrics to generate actionable recommendations