Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager for the LATAM market.

Key Responsibilities

• Guide data teams toward improved collaboration and governance in metadata management
• Act as a trusted advisor to customers, including Fortune 500 companies and startups
• Drive customer ROI through effective onboarding, training, and ongoing support

Required Qualifications

• Proven experience in Customer Success or Client Consulting roles focused on data/technology solutions
• Strong understanding of data ecosystem and technologies like Snowflake, BigQuery, and Tableau
• Ability to translate customer needs into actionable insights and product improvements
• Experience in driving renewals and identifying expansion opportunities
• Fluency in Portuguese, both spoken and written