Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager in the UAE.

Key Responsibilities

• Build and maintain strong, long-term relationships with enterprise customers as the primary contact post-sale
• Ensure successful onboarding of new customers and drive product adoption by aligning solutions with customer goals
• Monitor customer health metrics and conduct regular strategic reviews to demonstrate ROI and align with future goals

Required Qualifications

• 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management
• Strong understanding of Customer Success frameworks and lifecycle management
• Demonstrated success in driving customer adoption, retention, and expansion
• Experience with HubSpot and ChurnZero or similar Customer Success software
• Experience in the cybersecurity industry is a plus