Enterprise Customer Success Manager

Job Summary

A company is looking for a Large Enterprise Customer Success Manager.

Key Responsibilities

• Proactively manage a portfolio of enterprise-level customers to ensure retention and expansion through tailored engagement strategies
• Serve as a subject matter expert on the platform, guiding customers in their learning and development strategies
• Collaborate with Sales to create account strategies focused on retention and upsell opportunities

Required Qualifications

• 5-8 years in B2B SaaS customer success, account management, consulting, or sales with enterprise-level accounts
• Demonstrated ability to cultivate and maintain trusted relationships with clients
• Proven capability to identify and successfully close complex deals
• Experience in formulating strategies to enhance technology adoption
• Fundamental understanding of customer integration concepts, including APIs and feature customization