Enterprise Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Enterprise).

Key Responsibilities

• Establish and drive key technical/executive relationships with strategic customers
• Manage post-sales relationships and coordinate across multiple teams to ensure customer success
• Oversee onboarding and deployment projects, ensuring timely and successful implementation

Required Qualifications

• 3+ years in Customer Success, Professional Services, or similar roles, preferably in cybersecurity or SaaS environments
• Strong experience with project management and customer engagement tools (Jira, Zendesk, CSP)
• Familiarity with cybersecurity tools, network security, and cloud environments
• Experience with Enterprise & Federal Accounts
• BS/BA in a relevant field