Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to manage and nurture relationships with strategic accounts.

Key Responsibilities

• Manage and retain strategic accounts while building long-term relationships to ensure client satisfaction
• Advocate for and optimize the product to increase client revenue and utilization
• Develop systems for proactive account management and use data analysis to optimize revenue

Required Qualifications

• 5+ years of experience in nonprofit roles as a volunteer, board member, or employee
• 5+ years of experience in a B2B SaaS business model
• Proven experience in account management, sales, customer success, or support roles
• Proficiency with data analysis, spreadsheets, and CRMs (e.g., HubSpot, Salesforce)
• Compassionate understanding of nonprofit challenges and needs