Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager in North America.

Key Responsibilities

• Manage the entire lifecycle of enterprise customer relationships, from onboarding to expansion
• Lead project management during implementations, ensuring timelines and deliverables are met
• Build strong relationships with executive-level stakeholders and deliver impactful presentations

Required Qualifications

• Proven track record in leading customer projects within consulting firms or enterprise SaaS
• Advanced degree (MBA or relevant Master's) preferred
• Strong project/program management skills in complex environments
• High technical acumen with understanding of enterprise software capabilities
• Experience with data analysis and storytelling to inform executive decisions