Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Strategically guide customers to maximize adoption of the platform, aligning it with their sales and performance goals
• Lead onboarding and expansion projects, coordinating across stakeholders for clarity and accountability
• Serve as the primary voice of the customer, advocating for their needs and feedback internally

Required Qualifications

• 5+ years of Customer Success experience in B2B SaaS, focusing on enterprise accounts
• Demonstrated success in driving customer adoption, health, and retention at scale
• Strong project management and consultative skills
• Familiarity with Salesforce and other sales automation tools
• Knowledge of sales processes such as pipeline and forecasting is a plus