Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to empower customers in achieving their business objectives using a SaaS platform.

Key Responsibilities

• Partner with enterprise customers to deliver measurable business outcomes and enhance user experience
• Lead customer projects from implementation to post-launch adoption, ensuring alignment with strategic goals
• Build and maintain strong relationships with executive sponsors and stakeholders to drive account growth

Required Qualifications

• 4-6 years of experience in Customer Success, Technical Account Management, Management Consulting, or Revenue Operations in a B2B SaaS environment
• Deep expertise in the revenue process and hands-on experience with Salesforce
• Proven experience managing and growing enterprise-level SaaS clients with complex structures
• Ability to navigate customer organizations and build relationships with key stakeholders
• Demonstrated capability to develop and execute adoption strategies to drive technology utilization