Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for 30-40 Enterprise customers, building strong relationships
• Conduct regular check-ins and technical health checks to align solutions with customer needs
• Develop strategic account plans and identify expansion opportunities based on customer requirements

Required Qualifications

• 5+ years of experience in Post Sales / Customer Success / Solution Architecture
• Strong technical aptitude, preferably in cybersecurity or identity solutions
• Demonstrated business acumen with the ability to manage executive relationships
• Experience managing customers with 6-figure+ ARR contracts
• Knowledge in Networking and Information Security, with familiarity in Linux and Windows environments