Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager with a strong background in marketing technology.

Key Responsibilities

• Act as the primary contact for 10-20 enterprise-level clients, maximizing the impact of the software solution
• Translate platform data into strategic recommendations aligned with clients' business goals
• Guide clients through onboarding and adoption journeys to ensure high engagement and satisfaction

Required Qualifications

• 5+ years in customer success or account management, preferably in SEO or marketing-focused SaaS companies
• Proven experience managing strategic enterprise accounts and driving customer satisfaction
• Experience in early-stage startups or SaaS environments, helping to define customer success strategies
• Team-oriented mindset with effective collaboration across product, sales, and marketing