Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Act as a customer advocate and ensure Service Level Agreements are met
• Coordinate Managed Services contract renewals and grow existing contract values
• Lead onboarding activities for new customers and drive process improvements for customer satisfaction

Required Qualifications:

• 5+ years of relevant IT Service Account Management experience
• Good understanding of IT Service Management processes and IT Project Management principles
• ITIL Foundation Certification desired; PMI Project Management Professional certification is a plus
• Proficient in MS Office, including Word, Excel, and PowerPoint
• Comfortable communicating with C-level customer stakeholders