Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Account Manager (Remote-US).

Key Responsibilities

• Build and maintain strong client relationships, driving platform adoption and ensuring business value
• Lead Executive Business Reviews and present ROI analyses to align customer goals with their digital transformation strategy
• Manage the renewal cycle and identify opportunities for account growth through upselling and cross-selling

Required Qualifications

• Bachelor's degree in business, Computer Science, Marketing, Communications, or a related field
• 4+ years of experience in customer success or account management within the software industry
• Proven track record of managing and growing customer relationships
• Strong understanding of SaaS business models and technology
• Experience with CRM software, particularly Salesforce